General Booking Conditions

 1. Introduction

These terms and conditions are valid for all guests to the chalet “Illa”.

(As at 01.02.2009)

 2. Bookings

Guests can book in advance. Any queries or bookings received will be checked by the chalet “Illa” as to availability of accommodation, and confirmation will be sent by email or post.

 A down payment of 20% of the total cost of the accommodation is to be paid 10 days after receipt of confirmation of the booking; payment of the balance is to be made 4 weeks before arrival.

For bookings from 6 weeks prior to departue, the full tour price will be charged (no arrival and final payment possible).

 The booking is valid after receipt of the down payment. If payment is not received by the time agreed, the reservation is invalid and the chaletwill be made available to others.

 We recommend taking out a travel cancellation insurance policy when making the down payment, which is binding.

 3. Prices

All prices are in accordance with the current prices according to season, as laid out on the homepage in the internet, or which are available on request.

 4. Arrival and departure times

The chalet is available from 2.00 pm to 6.00 pm on the day of arrival. However if you will not be arriving before 6.00 pmor not on the pre-arranged day of arrival, please inform us by telephone beforehand. On the day of departure the holiday house must be vacated by 10.00 am at the latest.

5. Payment

All outstanding payments (e.g. visitors’ tax, hand towels, bath towels and final cleaning) must be made with payment of the balance, at the latest 4 weeks before date of arrival.

 Any damage of any kind to furniture and fixtures in the chalet must be reported,and will be billed to you on the day of departure.

 6. Right of refusal

The owners of the chalet ”Illa” reserve the right to refuse permission to any guest to enter the house or take residence in the house if the caretaker is of the rightful opinion that this guest is under the influence of alcohol or drugs, or that he is behaving in a threatening or abusive manner.

 7. Rules of the house

Pets may only be taken to the house after prior agreement with the landlord.

8. Damage and loss

The chalet “Illa” can in no way be made liable for loss of any guest’s property from the holiday home or the outside storage room.

 We assume no liability for damage to vehicles parked in the underground garage of the chalet “Illa”.

 Parents are responsible for their children.

 9. Cancellation

Cancellation up to 3 months before the start of the rental period: 10 % of the tour price

Cancellation 3 to 1 month before the start of the rental period: 50% of the tour price

Cancellation 1 month to 1 week before the start of the rental period: 80% of the tour price

In the last week and in case of non-appearance: 100 % of the travel price

plus 50,00 € procressing fee.

 We recommend taking out a travel cancellation insurance policy!